Troubleshooting steps for Android

To troubleshoot problems on your Android device, we recommend you:

• Check your internet connection.

Make sure your device is connected to Wi-Fi, 3G, 4G or 5G. If you are playing with a Wi-Fi connection, make sure it is turned on and that you are at a safe distance.

• Make sure you have the latest version of the game installed from the Google Play Store.

Check if there are any updates available: How do I update the game?

Also, make sure you have the latest version of your device's operating system.

• Force close and restart the application.

To force close the application, follow these steps:

1. Go to Settings > Applications > Manage applications.
2. Select the application and tap on "Force close".
3. Go back to the home screen and open the application again.