Troubleshooting steps for iOS

To troubleshoot issues on your iOS device, we recommend you:

• Check your internet connection.

Make sure your device is connected to Wi-Fi, 3G, 4G or 5G. If you are playing with a Wi-Fi connection, make sure it is turned on and that you are at a safe distance.

• Make sure you have the latest version of the game installed from the App Store.

Check if there are any updates available: How do I update the game?

Also, make sure you have the latest version of your device's operating system software.

• Force close and restart the application.

To force close the app on your device, follow these steps:

If your device has a home button:

1. Press the home button twice quickly.
2. Every open app will be displayed. Swipe left or right until you find Pet Shelter.
3. Slide the application preview upwards.
4. Return to the Home screen and open it again.

If your device does not have a home button:

1. From the home screen, swipe upwards from the bottom and stop in the middle of the screen.
2. Swipe left and right until you find the "Pet Shelter" screen.
3. Swipe the application preview upwards.
4. Return to the home screen and open it again.