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Activity overview

Latest activity by etermax
  • etermax created an article,

    Why didn't I receive my prize?

    It is possible that in some moments, due to connection or server errors, you will not get your prizes. In case this happens, we recommend that you force close the application. In many devices you c...

  • etermax created an article,

    How can I take a screenshot?

    Depending on the device you use, there are different ways to take a screenshot: For Android devices: Pressing the Power/Lock + Volume down buttons for a few seconds. In some devices, mainly those ...

  • etermax created an article,

    How do I update the game?

    Keeping the application updated is important to be able to access the latest features and also to avoid inconveniences within the game. For iOS: Enter the App Store, search for “Pet Shelter by Tri...

  • etermax created an article,

    What can I do if I see an inappropriate ad?

    Please note that we are constantly reviewing in-game ads to keep the environment fun and educational within the community; in case of viewing an inappropriate ad, we invite you to contact our Suppo...

  • etermax created an article,

    Where can I find my purchase history?

    You can review your purchase history through the following steps: Android: On your device, open the Google Play Store app. Press Menu > Account > Purchase History. Choose a specific entry to see t...

  • etermax created an article,

    How does the payment process for a purchase work?

    At etermax we do not process payments for integrated purchases nor do we have access to information related to your credit card. This is because payment transactions are made through the Apple App ...

  • etermax created an article,

    How can I set a password to secure my purchase process?

    The etermax games are free, but you will have the possibility to buy certain items that will help you advance faster and play for longer periods of time. For this reason, we suggest that you set a ...

  • etermax created an article,

    Can I change the name of the pets?

    When you rescue the pet and start taking care of it, you will notice that it already has its own appearance and name, and it will not be possible to modify them. Although at the moment you will not...

  • etermax created an article,

    What is the "Another Chance" feature for?

    The "Another Chance" feature will allow you to continue playing despite answering incorrectly. After exhausting all your attempts, you will have the possibility of using gems so as not to lose your...