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Latest activity by etermax
  • etermax created an article,

    What is the Daily Bonus?

    As you complete tasks and level up in the game, you will unlock the shelter's calendar. Once you do so, you can press it to access the Daily Bonus; this feature will allow you to claim a daily priz...

  • etermax created an article,

    I bought the ad-free version, why do I still see ads?

    Even if you have purchased the ad-free version, you will still be able to choose to see ads to access certain rewards. This is completely optional and at no time will it be mandatory. At no other m...

  • etermax created an article,

    What should I do if the game crashes after displaying an advertisement?

    In case the game crashes or closes after playing a specific advertisement, we kindly ask you to contact us here. In order to be able to trace the source of the ad and take appropriate action, it is...

  • etermax created an article,

    The application freezes or closes, what can I do?

    Such issues may arise if there is instability in the internet connection. Full Wi-Fi bars or mobile data coverage alone will not always be enough to ensure a solid connection. Sometimes, local netw...

  • etermax created an article,

    Do I lose my progress if I uninstall and reinstall the game?

    Because no account creation is required to play the game, the progress you make will be recorded in the application. Therefore, if you delete it, your progress will also be eliminated. In case of a...

  • etermax created an article,

    What can I do if I see an inappropriate advertisement?

    The advertisements that allow us to provide our services for free are selected by external entities and do not represent our opinions or views. Therefore, in order to maintain a friendly and educat...

  • etermax created an article,

    How can I take a screenshot?

    Depending on the operating system of the mobile device you are using, there are different ways to take a screenshot. If you have an Android device, you will need to: Press the Power/Lock + Volume ...

  • etermax created an article,

    Why didn't I receive my prize?

    Occasionally, your prizes may not be immediately reflected in the counter. This may be due to connection or server errors, which may make it appear as though the prizes were not credited to your ac...

  • etermax created an article,

    How do I change my payment information on an iOS device?

    To change your payment information, you will need to follow these steps: Open the Settings app. Tap on your name and then on Payment & Shipping. Once you do this, you may be prompted to log in. If...

  • etermax created an article,

    How can I change my payment information on an Android device?

    If you want to add a payment method, you will need to: Open the Google Play Store app. Tap on your profile icon at the top right-hand corner. Select Payments and subscriptions > Payment methods > ...